What is Actions in D365

Actions

Actions are a type of process. You can invoke actions, including custom actions, directly from a workflow or dialog without writing code!

You can call actions

• From code that executes within a plug-in or custom workflow.
• From a command that is placed in the application and executes the operation using JavaScript code.
• From integration with another system that uses the Dynamics 365 Customer Engagement (on-premises) web services.
• From a custom client application that uses the Dynamics 365 Customer Engagement (on-premises) web services.

Why use actions?

With Actions, you can perform operations, such as Create, Update, Delete, Assign, or Perform Action. Internally, an action creates a custom message. Developers refer to these actions as ”messages”.