Actions
Actions are a type of process. You can invoke actions, including custom actions, directly from a workflow or dialog without writing code!
You can call actions
- From code that executes within a plug-in or custom workflow.
- From a command that is placed in the application and executes the operation using JavaScript code.
- From integration with another system that uses the Dynamics 365 Customer Engagement (on-premises) web services.
- From a custom client application that uses the Dynamics 365 Customer Engagement (on-premises) web services.
Why use actions?
With Actions, you can perform operations, such as Create, Update, Delete, Assign, or Perform Action. Internally, an action creates a custom message. Developers refer to these actions as ”messages”.
